Returns & Happiness Guarantee

First Step: Talk to Us!

Before sending anything back, please reach out to our friendly Customer Service team at customerservice@diamonddotz.com. We’ll give you the scoop on how to return your items the easiest way possible. Please make sure your return is pre-approved by our team before shipping.

We’ve Got You Covered

We are totally committed to your satisfaction and will stand by the products we sell with a “no fuss” returns policy. If for some reason you are not satisfied with your items, they can be returned to us within 14 days from purchase date. Your items are eligible for a full refund as long as they are unopened and in good condition.

If the goods we sent you are either faulty or a different item from your order, let us know right away! We’ll send a prepaid return label for the return and get the correct items sent right out to you!

For complete details of our returns policy, please see our Terms & Conditions page.

Missing Dotz?

If you’re missing Dotz, we’ll send you replacements! Just visit our Missing Dotz page and fill out the form.