Shipping Information

At DIAMOND DOTZ®, we work hard to process and ship orders as quickly and carefully as possible. Below you’ll find everything you need to know about how and when your order ships, what to expect once it’s on the way, and how we handle common shipping questions. 

Order Processing Time

  • Orders are typically processed within 1–3 business days (excluding weekends and holidays). 

  • During peak periods (such as holidays, promotions, or new product launches), processing times may be longer. 

Once your order has shipped, you’ll receive a confirmation email with tracking information. 

Shipping Methods & Carriers 

  • Orders ship from our warehouse using trusted carriers such as USPS, UPS, or FedEx, depending on destination, package size, and service level. 
  • Carrier transit times are estimates and are not guaranteed. 

Shipping Rates

  • USA orders under $75 USD ship for just $9.95 USD 
  • USA orders over $75 USD ship for free 
  • Canada shipping rates are calculated at checkout based on your location. 

Any promotions, free shipping thresholds, or flat-rate shipping offers will be clearly noted at checkout. 

Delivery Timeframes

  • Delivery times vary based on your location and carrier, but once your order has been processed, you can expect delivery in 7 business days or less.
  • Once an order leaves our warehouse, delivery timing is fully managed by the carrier. 
  • During busy seasons or due to factors beyond the carrier’s control (weather events, regional disruptions, high shipping volumes), packages may take longer than estimated to arrive.

Tracking Information

  • A tracking number is sent via email once your order ships. 
  • Tracking updates are provided directly by the carrier and may not always update in real time.
  • It’s common for packages to appear “in transit” or remain at one facility for several days while still moving through the carrier’s network.

Shipping Delays 

While we ship orders on time from our warehouse, occasional delays may occur once packages are in transit. These can be caused by: 

  • Weather conditions 
  • High carrier volume (especially during holidays) 
  • Transportation or processing delays within the carrier’s network 

We’re unable to control or expedite shipments once they are with the carrier. If a package appears lost or hasn’t updated for an extended period, please contact the carrier to see if they can provide additional information or get your package moving again. 

Incorrect or Incomplete Shipping Addresses 

Customers are responsible for providing accurate and complete shipping information at checkout.

  • Orders returned due to incorrect or incomplete addresses may require additional shipping fees to be re-sent. 
  • We are not responsible for delays or delivery issues caused by address errors. 

Lost or Missing Packages 

To help ensure successful delivery, we strongly recommend shipping orders to a secure location where packages can be safely left, and using delivery instructions when available and necessary. If possible, avoid locations where packages are left unattended. 

Delivered Packages 

If your tracking information shows that your package has been delivered but you haven’t received it, please take the following steps before contacting us: 

  • Check the delivery details with your tracking information. Many carriers provide delivery photos or notes showing where the package was left (such as a porch, side door, mailbox area, or leasing office).  
  • Look around your delivery location. Packages are sometimes left in unexpected or secure places to prevent theft. Please check: 
    • Around your mailbox 
    • Front, side, or back doors 
    • Garage or porch areas 
    • Nearby apartment buildings or units 
    • Leasing or management offices (for apartments or condos) 
  • Check with others. Please ask household members, neighbors, building staff, or anyone else who may have accepted the package on your behalf. 
  • Wait 1-2 business days. Carriers sometimes mark packages delivered early. They usually arrive within a few business days. 
  • Contact the carrier directly. The carrier is the best resource for locating a package marked as delivered. They can provide additional delivery details or open a delivery inquiry if needed.

We are not liable for packages where the carrier’s tracking information shows the package as delivered, especially with photo confirmation. This includes cases in which your package is stolen. Once a package has been successfully delivered, responsibility for the shipment transfers to the recipient. 

Delivery Errors  

If you believe there is a genuine carrier error (such as incorrect delivery location shown in tracking), we recommend filing a claim directly with the carrier. 

Damaged Packages 

If your package arrives visibly damaged, please take photos of the packaging and contents as soon as possible. Contact our customer care team with the photos so we can assist. 

International Shipping 

We currently only offer shipping to the US and Canada from our United States website. Customers in Europe can use the following websites to purchase our products: 

Customers are responsible for any applicable customs duties, taxes, or import fees when ordering from those websites.